Our flat rate service includes a 24 hr complaint notice if you are not present on the day of the cleaning to check the home. If you provide a complaint after 24 unfortunally we will not be able to return. Make sure to call us within 24 hours. If you were present on the day of the cleaning, please check all areas of the home before the crew leaves.
Inform them if they missed areas, so they'll go back. We provide our general cleaning suppies, but unfortunally at the moment we are no longer providing vacuums within recurring residential services. Unless the customer dose not have one of their own, then the team will use the vacuum, but if not otherwise then the customer must provide access to their vacuum on the day of the cleaning.
Any extra equipment that is not owers and can cause for the team to take longer can cause a surcharge. Please check with us before requesting it to the team. We are happy to use your own cleaning supplies, if you do not like ours as long as it helps the team work faster or the same, else if it slows down the usual recurring time, you can face a surcharge for the additonal supplies.
Inform them if they missed areas, so they'll go back. We provide our general cleaning suppies, but unfortunally at the moment we are no longer providing vacuums within recurring residential services. Unless the customer dose not have one of their own, then the team will use the vacuum, but if not otherwise then the customer must provide access to their vacuum on the day of the cleaning.
Any extra equipment that is not owers and can cause for the team to take longer can cause a surcharge. Please check with us before requesting it to the team. We are happy to use your own cleaning supplies, if you do not like ours as long as it helps the team work faster or the same, else if it slows down the usual recurring time, you can face a surcharge for the additonal supplies.
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